Please read the following information carefully. This privacy notice contains information about what data we collect and store about you and why. It also tells you who we share this information with, the security mechanisms we have put in place to protect your data and how to contact us if you have a complaint.

Who we are

Taylor Walton (NW) Ltd, uses and is responsible for personal information about you. When we do this, we are the ‘controller’ of this information for the purposes of the General Data Protection Regulation and other applicable data protection laws. If you have any questions on Data Protection, please email us at and we will endeavour to respond as soon as possible.

What do we do with your information?
Information collected by us

When carrying out any services we provide to you in relation to your claim, we collect the following personal information that you provide to us:

  • Name
  • Address
  • Contact Details (Telephone, Email)
Information collected from other sources

We collect the following information from other sources:

  • Details relating to the progression of your claim
  • Information relating to outcome of your claim
How we use your personal information

We use your personal information for the following purposes:

  • To provide you with guidance on the best course of action
  • To support your claim
  • To provide you with updates relating to your claim
Whether information has to be provided by you, and why?

This personal information, your name, address, contact details (telephone, email) must be provided by you to us, to enable us to investigate your claim and provide you with a service. When we collect information from you, we will inform you whether you are required to provide this information to us.

Legal reasons we collect and use your personal information

We rely on our contractual obligations to you as the legal basis for processing your information. At the end of your agreement with the electricity company in order to renew your agreement, we rely on legitimate interest as our basis to contact you.

Who will we share your personal information with?

We have relationships with a number of third parties that we routinely share your name, address, contact details and information relating to your claim with. These Third Parties are, solicitors, electricity companies and their agents. This data sharing enables us to perform the services outlined in our contract with you. Any Third Parties we share this information with will be subject to a Data Sharing agreement and will have a good level of security in place to handle such data.

We will share personal information with law enforcement agencies if required by applicable law.

We will not share your personal information with any other third parties without your consent.

Transfer of your information outside the European Economic Area (EEA)

We do not transfer your personal information outside the EEA or to an international organisation.

If you would like any further information please contact us on 01606 272026 or alternatively email us at

How long will we store your personal data?

We will store your personal data for the duration of your contract with us and for the length of the agreement with the Electricity company. We will inform you of this period at the end of your claim.

Your Rights

Under the General Data Protection Regulation, you have a number of important rights that you can exercise free of charge. In summary, these rights are:

  • Transparency over how we use your personal data and fair processing of your information;
  • Access to your personal information and other supplementary information;
  • Require us to correct any mistakes or complete missing information we hold on you;
  • Require us to erase your personal information in certain circumstances;
  • Receive a copy of the personal information you have provided to us or have this information be sent to a third party, this will be provided to you or the third party in a structured, commonly used and machine-readable format;
  • Object at any time to processing of your personal information for direct marketing;
  • Object in certain other situations to the continued processing of your personal information;
  • Restrict our processing of your personal information in certain circumstances;
  • Request not to be subject to automated decision making which produce legal effects that concern you or affect you in a significantly similar way;

If you want more information about your rights under the GDPR please see the Guidance from the Information Commissioners Office on Individual’s rights under the GDPR.

If you want to exercise any of these rights, please:

  • Email, call our write to us using the details in the “Get in Touch” section below
  • Provide enough information so that we can identify you, for example, your name, address and claim reference [if applicable]. We may need to contact you to request further information to verify your identity;
  • Let us have proof of your identity and address;
  • State the right or rights that you wish to exercise;

We will respond to you within one month from when we receive your request.

How to make a complaint?

We hope that you are happy with our service and that we at Taylor Walton can resolve any issues or complaints that arise. Please get in touch if you have any concerns (see ‘Get in touch’ below). The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where the alleged infringement of data protection laws occurred. The UK supervisory authority if the Information Commissioner’s Office who can be contacted at

Automated Decision Making

We do not use automated decision making to provide any services to you.

Our Security

We currently use the following to keep your information secure:

  • Firewalls
  • Up to date Anti-Virus software and other security functions available on our systems
  • Training for all staff on the importance of information security and the processes we have in place
  • Review on an annual basis any threats to information
  • Policies and procedures that are enforced across the business
  • Encrypted Back-Ups taken on a period basis
Future Processing

We do not intend to process your personal information for any reason other than stated within this privacy notice. If this changes we will inform you by email or post.

Changes to this privacy notice

This privacy was published on on 25th September 2018 and last updated on 5th May 2023.

We constantly review our internal privacy practices and may change this policy from time to time. When we do we will inform you by updating the notice on this website.

Get in touch

If you have any questions about this privacy notice or the information we hold about you, please contact us on 01606 272026 or alternatively email us at